Cancellation Policies

These policies apply to Xcaret Park admission bookings made on this website.

Cancellations

Reservations cancelled more than two days prior to the original arrival date are subject to a 10% charge for administrative fees. Cancellations made between 0 and 2 days prior to the original arrival date, or in the case of no-shows, are nonrefundable.

Date changes

Any change on your booking date is subject to an adjustment in the price. It is not possible to make date changes the same day of your visit.

Refunds

Where a cancellation is eligible for a refund, it is issued to the same payment method used for the purchase within 10 business days.

Bad Weather Guarantee

If weather affects your visit, your admission remains valid for up to 1 year from the original visit date.

How to request a cancellation

Write to us from our contact page including the purchase email address and your visit date.

Operator

This website is operated by Diskont-Finanz GmbH, Renatastraße 71, 80639 München, Germany. Contact: support@boletosxcaret.com.