Privacy Policy

This website is operated by an independent ticket reseller ("we"). It is not the official Xcaret website. This policy explains what data we collect during the purchase process and how it is used.

Data we collect

When you make a purchase we collect the details you enter in the buyer form: first name, last name, email address, phone number and country/region, together with your selected visit date, admission tier and quantities.

How we use it

We use these details solely to process and manage your booking, to deliver your booking confirmation, and to provide customer support related to your order.

What we do not do

We do not store payment card data on this website (card details are sent directly from your browser to the payment processor). We do not sell or rent your personal data to third parties. We do not use advertising trackers on this website.

Retention

Booking records are kept only as long as needed to fulfil your booking and handle any support request, after which they are deleted.

Cookies

We use necessary cookies for the service to work and, with your consent, analytics cookies to improve it. You can accept all cookies or only the necessary ones from the consent bar.

Contact

For any privacy question, see our contact page.

Usage analytics

We collect anonymous usage statistics (pages visited, clicks, scrolling, approximate device and region) to improve this service. We never record payment card data or the content you type into forms.

Operator

This website is operated by Diskont-Finanz GmbH, Renatastraße 71, 80639 München, Germany. Contact: support@boletosxcaret.com.